
Your Stay
Attentive… Fastidious… Pernickety… Whatever you want to call us, there’s no doubt that our standards are extremely high. Attention to detail is our thing. We go the extra mile to ensure that your holiday experience is nothing short of magnificent. Our luxury self-catering properties are immaculate, our service is unrivalled and our desire for you to enjoy yourself means we stop at nothing to knock your socks off. Even if that does mean we’re labelled fusspots.
Service is Everything
We can’t guarantee that issues won’t crop up while you’re staying in one of our properties; broken boilers, tripping fuse boxes and wonky Wi-Fi connections are just part of life. What we can guarantee, however, is that we will respond to your problem quickly. We have an army of experts on speed dial – from electricians to plumbers, gardeners to glaziers – ready and waiting to fix things, so you can get back to the important business of enjoying yourself.
Comfort is Key
Is there anything more aaaah-inducing than a comfortable bed with just-the-right-thread-count bed linen and soft, fluffy towels? And is there anything more smile-providing than returning from a day out to find your bed made, the dishes done and your scattered clothes folded? We can be as involved as you choose when it comes to the housekeeping of your property during your stay – if you want five-star-hotel treatment, for a fair additional fee, you got it. Because we know that a good night’s sleep and keeping chores to a minimum are essential for a relaxing, dreamy holiday.
Staying Safe
Rest assured that our housekeeping team is fully trained in the necessary COVID-19 cleaning procedures. The correct PPE is worn and guidelines are followed stringently. Our cleaning standards – like all of our standards – are of the highest order, and keeping our guests and staff safe is of paramount importance.
Dog Friendly
Fret not, you won’t need to send your four-legged friend to the kennels or rely on a kind neighbour to look after your pooch while you’re away. We have a selection of properties in our collection all set up to accommodate your waggy-tailed one.
When you enquire or book with us, please let us know that you intend to bring your dog, so that we can get everything in order for you. We can also suggest dog walks, let you know which beaches allow dogs and recommend dog-friendly day trips. Top tip: if you want to take Fido to the beach, head to Sandbanks in Poole, where there’s a dog wash. Woof!