Allow Us To Introduce Ourselves
It’s a pleasure to meet you (*extends right hand*). If you book into one of our luxury holiday homes by the sea (or river), it’s likely you’ll meet us in person at some point during your stay. So feel free to read our bios below to get to know us a little better. Because didn’t your parents always tell you never to talk to strangers?
Our Team
Our core team is small but perfectly formed. Combined, we bring a wealth of experience from our previous professions, travel adventures and life experiences, which all add up to equal a superb holiday for you. Our behind-the-scenes teams – housekeeping, maintenance, guest services – are also highly experienced in the business of keeping guests happy. Together, we know that – cliché alert – teamwork makes the dream work.
Charlie
Charlie looks after the day-to-day running and management of the business. Charlie has over 20 years of experience in the hospitality and serviced apartment sector and is truly passionate about delivering the highest levels of service to our clients.
Andy
“My love of travelling has taken me all over the world, and I’ve seen my fair share of hotels and Airbnb houses on my travels. As a host and owner of holiday rentals, I can’t wait to show fellow travellers the same great hospitality that I have received across the globe. Some of my interests include learning new DIY skills, listening to music, paddleboarding and exploring the countryside on foot and bike with my family.”
Victoria
Victoria takes responsibility for the end-to-end Guest Experience and takes reporting responsibility for the operational team. Victoria has over 8 years of sector experience, gained in a variety of guest facing roles. Victoria has the support of a highly proficient team.
Guest Services
Our Guest Services team has a wealth of experience in delivering first-class service to our guests. For our team, nothing is too much trouble and our team will bend over backwards to fulfil our guests’ every whim; not just service with a smile but with an ear-to-ear beam!
Maintenance
Our Maintenance team is highly skilled in resolving even the most complex of issues, and if needs be can work around our in-house guests to take care of any issues that might arise. Highly competent, professional and trustworthy.
Housekeeping
Our Housekeeping team will always deliver service to an exceptionally high standard. Each team member has been highly trained to follow all of the latest COVID-19 safety guidelines and cleaning standards with meticulous detail.
Our Values
Our guests are our number-one focus. Every decision we make – big or small – is done so from our guests’ perspective. How would they like this done? What would they think about this? How can we make their holiday experience as fantastic as possible? Our guests are the cornerstone of Harbour Escapes; without them, we’re just a selection of gorgeous properties with no memories being made inside them.
Client First
We will always put our clients first. With the support of our local partners, we are ready to look after your property and enrich your holiday experience.
Service Excellence
We will strive to deliver exceptional service to both our owners and our guests to ensure that you’re never anything less than delighted by our service.
Trusted Partner
We will work tirelessly to become your trusted partner, whether you are staying with us or entrusting your property to us.
Shared Respect
We will work with complete honesty, integrity and transparency. You’ll never receive anything less from us.
Innovative Solutions
We will bring fresh new ideas that appeal to both beach-goers and multi-generation families looking for a healthy mix of powdery sands, adventures and sparkle.
Adding Value
We will use our extensive sector expertise to add value to both your holiday experience, as a guest, but also your holiday rental as an owner.
